Refund Policy

Last updated: Mon May 25 2026 20:15:15 GMT+0800 (Malaysia Time)


Thank you for shopping at Sabailah Ventures. Because our instant noodles are grocery and food items, strict consumer safety and health guidelines govern our return framework. Please review our criteria regarding returns, damage claims, and refunds below.


  1. Perishable Nature of Goods and Return Restrictions

Due to food safety laws, public health regulations, and the perishable nature of food inventory, Sabailah Ventures cannot accept physical returns of our food products once they have departed our fulfillment facility. We are unable to accept returns, offer exchanges, or issue refunds based on personal taste preferences, a change of mind, or accidental flavor selections.

 

  1. Reporting Damaged, Crushed, or Defective Orders

We take immense care in packaging your food orders securely to withstand transit logistics. However, if your delivery arrives structurally compromised, completely crushed, open, unsealed, or containing incorrect items, you must report the issue to our support team within forty-eight (48) hours of delivery as logged by the courier tracking data.

 

  1. Required Evidence for Claims

To evaluate an issue and initiate a claim, you must provide our customer service team with clear photographic or video evidence documenting the damaged outer transit box, the affected interior product bundles/cups, and your order receipt. Claims filed without verification materials or initiated after the 48-hour window will be disqualified.

 

  1. Resolution Framework (Refunds or Replacements)

Once your evidence has been reviewed and approved by our customer compliance team, we will offer a resolution at our discretion. This will consist of either:

    • Issuing a direct refund to your original payment infrastructure for the value of the damaged units, or
    • Arranging a priority replacement shipment for the damaged goods at no additional shipping expense to you.

 

  1. Processing Timelines for Approved Refunds

If a monetary refund is authorized, the credit will automatically be applied back to your original credit card or initial method of payment. Please note that banking institutions and credit card companies typically require between five (5) to ten (10) business days to clear, process, and post these funds into your account infrastructure.

 

  1. Order Cancellation Policy

Orders are processed rapidly through our logistics systems to ensure timely shipping. You may request an order cancellation within two (2) hours of payment confirmation. Once an order has shifted to a "Processed" or "Shipped" status and has been handed over to our third-party courier partner, it cannot be modified, canceled, or refunded.